i've got an annoying problem with my tv, the picture gets pixellated now and again, been happening to me and next door for a week or so, i've tried phoning loads, and either get cut off when it gives me the faults url, or am on hold for a stupidly long time so give up, i've tried various times of day, no joy. the diagnostic over the phone makes no difference, and the diagnostic via the fault url often doesn't work, it fails on 100%, or tells me my box isn't plugged in!
i've tried the forums, and have been "helpfuly" told to ring them. someone from virgin said they'd contact me securely to take details, but i'm still waiting.
i guess some people are luckier than others
@Richard - isn't there an sms line you can use if you're unable to phone