Cable Forum - View Single Post - General Petition to highlight/embarrass VM into improving the way that they treat customers

**Hugh** · 11-11-2020, 10:52

You may get a better result from OFCOM if you can evidence you undertook reasonable endeavours to resolve the issue - such as putting your problem on the VM Community forum (with the added bonus it may be resolved there).

It worked for me - I put in an online upgrade a couple of weeks ago, saw no action on it for 4 days, tried ringing 150 but got quite frustrated (they couldn’t see the offer I had, no trace of the order, etc., etc,). I went on the Community Forum, politely outlined the issue either details of the order, dates and times of the calls, and Beth got back to me by PM within an hour or two - it took around a week to get the problem resolved, then another week for the kit to get to me, activated, and working, but now everything is hunky dory.

I’ve found being polite, patient, and providing all the details can have a positive outcome.

11-11-2020, 10:52	#13
Hugh laeva recumbens anguis Cable Forum Team Join Date: Jun 2006 Age: 68 Services: Premiere Collection Posts: 43,813	Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre You may get a better result from OFCOM if you can evidence you undertook reasonable endeavours to resolve the issue - such as putting your problem on the VM Community forum (with the added bonus it may be resolved there). It worked for me - I put in an online upgrade a couple of weeks ago, saw no action on it for 4 days, tried ringing 150 but got quite frustrated (they couldn’t see the offer I had, no trace of the order, etc., etc,). I went on the Community Forum, politely outlined the issue either details of the order, dates and times of the calls, and Beth got back to me by PM within an hour or two - it took around a week to get the problem resolved, then another week for the kit to get to me, activated, and working, but now everything is hunky dory. I’ve found being polite, patient, and providing all the details can have a positive outcome. __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.