[Chad]

I find most service providers I've had to deal with over the past 8 months haven't been up to scratch. I am however prepared to give them the benefit of the doubt and tough it out. Covid is having a massive impact on customer service across the board. Companies doing their best to adapt whilst the majority of their workforce is home based trying to plod through never ending change. Offices closed, people off sick, redundancies etc... Very uncertain and stressful times. I'm sure we've all had less than positive customer experiences recently but that's to be expected ?

Richard in your case being left without a TV service for so long isn't acceptable and I hope this gets resolved for you swiftly. I'm just commenting in general in regards to not many companies being able to operate at their usual standards. Everything is very unusual at the moment for everyone including some of the biggest businesses in the UK.