Quote:
Originally Posted by RobboEdin
Have YOU actually looked for help on the official Virgin Media community forum?
If not, do it.
Looking there, there are plenty of cases of customers getting excellent help to resolve many issues, although it can take a week or so to get help.
Had you taken action four weeks ago to do so, I can be fairly sure you would have been fixed long before now.
Instead you take your normal (wrong) approach.
PS If you have posted on the community forum, give us a link to see how it progressed.
---------- Post added at 22:39 ---------- Previous post was at 22:32 ----------
Oh dear.
No sign of Richard’s name there either, unless he wants to remain anonymous.
|
My own particular case has now been taken up by Ofcom, so i'm just waiting for them to get back to me.
It seems to be pot luck on that forum, some receive help within 48 hours and some are still outstanding after weeks!