There are now loads of people complaining about VM customer service, (can't get through, messages being ignored, their offshore call centre doing stuff wrong or messing things up & not speaking good English, calls not being returned as promised etc etc. IMO it's now even worse than the days of NTL. I myself have been left without TV for going on 4 weeks.
Facebook, review sites & even their own forum all say the same thing. They posted an ad for BB on fb and every single response was about negative experiences. This abysmal service seems to have started 12 to 18 months ago from what I can tell.
A neighbour was messed about something shocking and I suggested he write to the office of the CEO. He kept them informed of the ongoing farce and they took over a month to respond. It was a letter (that he showed me) that basically said don't don't email us again, go to the regulator if you don't like it and if you email us again, we will consider switching off all your services!!! No name was given, it absolutely beggered belief.
Hopefully John Malone will retire or something and sell it to someone who will try and turn things around.
Ofcom have now become involvolved and i've been sent this petition to try and highlight/embarrass VM into improving the way that they treat their customers:
https://www.petitiononline.uk/disgra..._media_service