Quote:
Originally Posted by spiderplant
You might be correct that it reboots every time it tries to connect even if the connection fails. But I'd still suspect a HDD fault because the EPG data is stored on the HDD, whereas the HDD isn't required for simply booting up. The software that's needed for bootup is held in flash memory, not on the HDD.
But at the end of the day, it doesn't really matter what the faulty component is. You need a new box.
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Ajhhh right. I didn't realise that the EPG data was stored on the HDD.
---------- Post added at 17:22 ---------- Previous post was at 17:21 ----------
Quote:
Originally Posted by OLD BOY
Richard, are you using the 150 number to contact Virgin or are you trying to contact a named individual?
Although sometimes you have to wait for a bit on the CS number, I have always been able to get through. Try during the day rather than evenings if you can.
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150.
---------- Post added at 17:26 ---------- Previous post was at 17:22 ----------
Quote:
Originally Posted by ozsat
I've not seen you post on the VM Community Forum where users usually often get VM TS help within a few hours.
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Thanks, but i've now passed it on to Ofcom. They appear to be treating this as just another routine enquiry/complaint and are not affording me the appropriate treatment as a vulnerable person.