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Originally Posted by bob_builder
Are you sure your parents were not charged for a new remote (once NTL received your old one and found it was not broken)?
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Yes, we got it replaced for free. We told them that nothing was wrong with the remote, we want a new one that controls the volume. No reason to lie. They said no to the remote initially, but they changed their mind when my dad asked for the disconnections department.
My dad has been a customer for years, are we going to get stuck with a 5 year old remote, when everybody else pays the same with us but they have new remores with extra features?