[ian@huth]

The only people who can tell which STB is more problematic and whether SACMs are better than STBs in providing broadband are NTL technical staff. You get a number of users saying that they have problems with a certain type of STB, but is it the STB that is the problem or some other piece of kit, NTLs or your own. When an engineer visits he may swap the STB and also make adjustments at the cabinet. If the service then improves was it the STB that was the problem or something else that the engineer tweaked? There are thousands of users that do not have any problem with their NTL service that are using STBs that others say should be consigned to the bin. I think that this demonstrates that something other than the STB is creating problems. The problems could stem from your own kit and how you use it and equally how others around you use theirs including doing DIY wiring jobs on the NTL side of the STB.