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I've had a worse situation where ALL of my recorded programmes have been overwritten with programmes that I never even watch. These were programmes in the so called suggestions tab - which I have never used. When I rang to complain Virgin said that there was nothing they could do as the recording facility was free! So years of recordings have gone down the drain!
I had to reset the box to get rid of all these useless recordings.
There is obviously a problem with the programming of this box and it needs to be fixed but Virgin was not interested.