Quote:
Originally Posted by JMcB
On the phone with VM today again, done all the same tests Tec booked for the morning ������
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With regards to getting to the bottom of this I suggest the following:
1) He will see that two techs have been out previously and what work they have completed. Being confident that the fault isn't VM's end he will no doubt suggest that it is your laptop or your new router that is the problem. Being very calm and polite let him know that you have done multiple speed tests directly to the shub, wired from your laptop, as well as wireless tests from your phone and other devices and they have all delivered the same result no matter what device is used and whether it be wired or wireless so you believe the issue isn't your end and on VM's side. It isn't about telling the tech what to do or who knows best but simply providing him with as much diagnostic information as possible. You should also let him know that you used to be able to get full speed and this problem has only manifested itself recently.
2) He will no doubt check all the connections around the house as well as your connection to the cabinet. If he comes back and says he can't see anything wrong ask him if there is any way (as in a phone call) he can see if there is a capacity issue in the area or any other network issues which would be affecting your speed. I am sure he will know already but it just gives him a nudge to ensures he covers all the bases.