Quote:
Originally Posted by RichardCoulter
Not initally no, but since the beginning of this year, absolutely. To do something that would be known to cause extra calls to the call centres whilst there are social distancing measures in place that reduces the number of staff available seems daft.
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Again, it has been delayed until there was no alternative. As I said this last batch of customer that needed to swap have had notifications of one form or another for most of this year.
Quote:
Originally Posted by RichardCoulter
Are some CS staff now working from home to help alleviate this?
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Some of Virgin's call centre staff have been working from home with appropriate security and protections for customer's data since the lockdown started. That's why the call centres never completely closed.
https://www.virginmedia.com/corporat...work-from-home