Quote:
Originally Posted by BenMcr
Considering the V box swap outs have been going on for at least 4 years and I'm pretty sure the messages to customers for the boxes that stopped working this week have been there in one form or another for a good six months or more, I can't see why anyone would connect it to Covid.[/B]
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As for the timing it has been delayed as much as it could - which is again why it's take 4 years to complete. Unfortunately sometimes technical changes have to happen no matter the circumstances.
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Not initally no, but since the beginning of this year, absolutely. To do something that would be known to cause extra calls to the call centres whilst there are social distancing measures in place that reduces the number of staff available seems daft.
There will always be some people that don't get round to doing things until they absolutely have to, or for some technical reason want to keep the old box for as long as they possibly can, such as heero yuy.
Are some CS staff now working from home to help alleviate this?