Quote:
Originally Posted by RichardCoulter
When I worked in the benefits department, the top bods decided that all telephone calls should be answered within rings to "improve the service". Management then routed all calls to one telephone in our office. Each call answered was indeed answered within 5 rings and the new policy was achieved (despite the fact that most people got the engaged tone and less people than ever before actually got through).
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So there was only one person tsking calls then.