Quote:
Originally Posted by General Maximus
In a sense, networks aren't going to fix it but they are will rule out a network fault which by process of elimination means it is something your end which we already know. The tech is just covering his bases if he thinks he has done everything he can and there is something going on elsewhere beyond his control. Networks will get back to him tomorrow with a definitive answer so if he says he doesn't know what is causing it ask him if he can start changing cables and connectors. Hopefully he will use his initiative and seek advice from his boss when networks say there can't do anything. After all, all of this reflects badly on him if you ring up and complain. Whatever you do don't let them fob you off saying they are going to monitor it over the weekend bla bla bla. You want any answer on Friday as to what course of action they are going to take.
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Ok well at least then I am not wasting time by letting them pass it to networks.
---------- Post added at 20:42 ---------- Previous post was at 20:41 ----------
Quote:
Originally Posted by Skie
Did he visit the cabinet at all?
Engineers can replace damaged cable from your property up to the tap point in the street, so if the damage is there and he didn't bother to check by running a line test from the cabinet....
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Yeah he did that. He had an app that showed the status. When he arrived it was all red, then it turned green, then a few hours after he left it started happening again.
Last week the other engineer replaced everything and it went a week being fine before starting again.
This is part of the problem because the engineer does make it work. When they leave the signal strength/power is fine. All the checks pass. Then it starts again after they leave.
This time it's much worse though.