Quote:
Originally Posted by Damien
So passing it off to network is actual progression then?
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In a sense, networks aren't going to fix it but they are will rule out a network fault which by process of elimination means it is something your end which we already know. The tech is just covering his bases if he thinks he has done everything he can and there is something going on elsewhere beyond his control. Networks will get back to him tomorrow with a definitive answer so if he says he doesn't know what is causing it ask him if he can start changing cables and connectors. Hopefully he will use his initiative and seek advice from his boss when networks say there can't do anything. After all, all of this reflects badly on him if you ring up and complain. Whatever you do don't let them fob you off saying they are going to monitor it over the weekend bla bla bla. You want any answer on Friday as to what course of action they are going to take.