Quote:
Originally Posted by General Maximus
Did the engineer say what he had done or replaced? Ring up and put in a complaint and say you have had 2 engineers out and the fault is still there and you have evidence of it. Afaik on the third call out the principle engineer has to attend. Show him the rs errors and the graph and they will see that something is awry. There must be a damaged cable or something somewhere which they haven't found. They can't keep coming out and leaving saying everything is ok.
|
He said the attenuator the last engineer had put in wasn't needed. Which on reflection and looking at the logs wasn't true at the time and was now, it's just the power levels changed since then. He also changed something in the cabinet.
He had an app that showed everything in red, after he made the changes it was green.
Right now though the power levels look ok so I don't know?
Do you think I should call back today's engineer or just escalate it now to get the principle engineer?