|
Re: Occasional Dropouts
You can try the tech first because you might find he comes out faster (like tonight after work) rather than if you were to arrange through VM. They give you their number so that if there is something wrong they can fix it on the q.t. because if you ring VM and say it still hasn't been fixed it will go down on the tech's record as a faulty repair/installation. There was an intermittent network in my area a few years ago which resulted in frequent random dropouts which were affecting everything. VM got onto toute suite and even though they fixed it on day 1 of me reporting it the tech was very good and rang me everyday for one week to make sure it was fixed and everything was okay. Definitely give him a ring first, the worst thing he can do is say he can't help you/he is too busy bla bla bla and you need to arrange a call centrally. Which ever way you decide to go I would make a call today so you get something arranged because the weekend is just going to be dead time.
|