Quote:
Originally Posted by vincerooney
Cheers pal. gave them a text. ill see what happens. i hate being on the phone as i worked in a call centre for 7 years...its like PTSD
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I know that feeling well, having worked in call centres for 2 different companies for 12 years. I do feel sorry for the call handlers, especially with the volume of calls, righting wrongs from overseas.
Listening and empathy were a must, sadly seems to be lacking nowadays.
I was often in trouble for not sticking to the script. I used to put myself in the callers shoes, think outside the box, and always tried to make it a one call solution. It was impossible to keep to time allowed on individual calls, sometimes the time "allowed" was taken just passing DPA.
I enjoyed being pulled of the calls, answering emails instead, however those times were few and far between as that "bonus" was due to availabilty.
I still hate being on the phone myself, even to family and friends.