Hi all,
I was on the VM App and selected to upgrade my internet from the current 100MB to the 200MB option last Thursday (4th June). Filled out all the required info and shortly after got a confirmation order.
Then on Sunday (7th) I got an email that didn't really look like it was from VM saying that they couldn't process the request as they need more info and that I should call them on a 0800 number.
Today, I contact them via their web page (not via the 0800 number or email just in case it's spam) and got on to someone about it. However, they clearly didn't want to know as they spent that time trying to get me to upgrade to all these different packages which would have taken my monthly bill close to £100 a month.
When I told them NO I just want the Broadband upgrade I selected via the App they said it would cost about £12 and not the £4 I was clearly stated.
They then went on to offer me what seemed like a bribe of £30 to take the massive package I do not want.
Is there a direct contact number for their complaints team or does anyone know what numbers I need to pick via the phone to get to someone that can help me or at least just cancel me account?
