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Re: Best Package
I wouldn't bother with customer services, I would go straight to retentions and see what they say. Play dumb and don't mention speed and say you have had an introductory offer from someone like Vodafone through the post for £22/month and you was wondering what options were available to you. They'll offer you a silly price just to keep you are tie you into a new contract. When I rang up to upgrade from 200mbits to 350mbits a couple of years ago I was happy to pay more for it because because I was so far out of contract I ended up getting it for free plus receiving a discount.
I think the important decision you are going to have to make is whether you want to try and push for a discount on your current price or go for an upgrade. I have a feeling they'll try and offer you a discount on a higher tier rather than save you money on your current one.
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