Quote:
Originally Posted by fox35
He lied.
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That explains a lot then, attitudes often cascade down from the top to front line workers.
I've just found out about another lie that i've been repeatedly told.by the staff at that foreign call centre.
I have been getting pixelation and was reassured time and time again that I would not be charged until it was sorted out. Now that it has, the line has changed to "we only stop charging for a complete loss of TV service"! I explained that it's pointless watching a programme with chunks missing or the ending chopped off, but they are now either playing dumb or being deliberately obtuse. You'd get more sense and information out of a Chatbot!
Another complaint will be being made to their regulator. No doubt the phone calls won't have been recorded, it's funny how the ones that benefit the customer never are
I have been refused details of the notes on my account, so need to contact the Information Commissioner too.