Quote:
Originally Posted by Richardr
Isn't there a position that pausing only works when the package is otherwise unchanged? Changing package, e.g. Full House to Maxit - would that negate the pause, and the way round it was to cancel, not pause?
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I don't think there is any limitation like that. If you think you have been charged in error, speak to Customer Services.
Incidentally, the ability to request a pause has now ended. Those who have already paused will be contacted shortly.