[BenMcr]

So, for a new account it should be sorted within a couple of days as to whether the existing account can be disconnected and then the kit delivery (or engineer install) arranged for around 14 days later, as that's how long it takes to close the existing account.

There are checks done to protect Virgin Media against fraud and abuse of process, but if the new account request is declined, then the reasons why should have been made clear e.g. continued usage of the kit installed for the person that's no longer there.

The six week timescale is there as part of the process, but that's where no contact can be made to anyone involved after Virgin Media being notified of the existing account holder leaving the property.