I know it is frustrating and I don't know what the policy is but six weeks sounds very reasonable. They aren't going to close customer's account willy nilly just because somebody rings up and asks them to. Just as you have to give most companies 30 days notice to cancel contracts etc, they probably have to do the same. They might not be able to contact her directly but as a minimum they'll have a registered VM email address on the account which they'll use to provide her notice with and 6 weeks is 30 working days. After that period hopefully they'll close her account and get the ball rolling for you, until then it is just a waiting game. There is a member of the forum called BenMcr and he works for VM and pretty much knows everything. Hopefully he'll be able to clarify the process for you if he picks up on this thread.
and welcome to the forum
