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Jax70 · 12-05-2020, 18:31

Hi,
Can anybody offer some advice please, we're tearing our hair out.
We moved into a new house recently and contacted VM online to get the ball rolling for Bb.
All went well, the initial e-mail said we'd be up and running in 2 weeks.
Then we received an e-mail stating the previous owners daughter has an account with VM and we need to give them a quick call to sort it all out. Over a dozen attempts to contact them later we managed to speak to somebody on three occasions. Last week we were told there wasn't a problem, they will shut down the other account within 48 hours and they will phone us back to get our account sorted out. No phone call received.
Rang them again yesterday, they repeated what we'd been told last week and they will phone us back either yesterday or today. No phone call received.
Rang them again today to be now told we can't have an account until the other one is shut down. To do this they have to contact the previous account holder.
As she's moved out without cancelling her VM account we're not holding out much hope.
We couldn't get an actual answer to the question "what happens if she can't be contacted?"
The customer service lady just kept repeating her script. She said she will phone us back either later this afternoon, it's now half 6, or tomorrow. I'm not feeling very hopeful.
I've done a couple of searches and one answer seemed to be 6 weeks before they will shut it down. We're currently piggy-backing off Dd's unlimited Internet to watch t.v. or download anything which is not ideal. If she's not in then we read a book lol.
Looking forward to any helpful advice.
Thank-you.

12-05-2020, 18:31	#1
Jax70 cf.member Join Date: May 2020 Location: Stockport Services: None :( Posts: 2	New customer Hi, Can anybody offer some advice please, we're tearing our hair out. We moved into a new house recently and contacted VM online to get the ball rolling for Bb. All went well, the initial e-mail said we'd be up and running in 2 weeks. Then we received an e-mail stating the previous owners daughter has an account with VM and we need to give them a quick call to sort it all out. Over a dozen attempts to contact them later we managed to speak to somebody on three occasions. Last week we were told there wasn't a problem, they will shut down the other account within 48 hours and they will phone us back to get our account sorted out. No phone call received. Rang them again yesterday, they repeated what we'd been told last week and they will phone us back either yesterday or today. No phone call received. Rang them again today to be now told we can't have an account until the other one is shut down. To do this they have to contact the previous account holder. As she's moved out without cancelling her VM account we're not holding out much hope. We couldn't get an actual answer to the question "what happens if she can't be contacted?" The customer service lady just kept repeating her script. She said she will phone us back either later this afternoon, it's now half 6, or tomorrow. I'm not feeling very hopeful. I've done a couple of searches and one answer seemed to be 6 weeks before they will shut it down. We're currently piggy-backing off Dd's unlimited Internet to watch t.v. or download anything which is not ideal. If she's not in then we read a book lol. Looking forward to any helpful advice. Thank-you.