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joecar · 09-03-2020, 15:19

How do I resolve this issue?
I cancelled my broadband and internet from Virgin on the 6th Nov last year and the services were cut off on 6th Dec I have requested a return bag and lable 4 times now but none have been sent.
I have now received a bill for £135 for non returned equipment, I have the equipment ready and waiting to return but without any way of knowing what to do with it!
I tried resolve the problem on the virgin website but cannot use it as it says I am no longer a customer.
What do I do?

09-03-2020, 15:19	#1
joecar cf.member Join Date: Mar 2020 Posts: 1	Equipment returns How do I resolve this issue? I cancelled my broadband and internet from Virgin on the 6th Nov last year and the services were cut off on 6th Dec I have requested a return bag and lable 4 times now but none have been sent. I have now received a bill for £135 for non returned equipment, I have the equipment ready and waiting to return but without any way of knowing what to do with it! I tried resolve the problem on the virgin website but cannot use it as it says I am no longer a customer. What do I do?