Quote:
Originally Posted by pip08456
Surely the quickest way to get answers is to cancel and tell them why.
|
I'm considering that, but considering their broadband is far faster than anything else we can get, and we got a good deal on the package, I feel like I'd be making the situation worse by cancelling.
It's more the conduct of VM that annoyed me - not a word as to why they didn't do the work they were supposed to, or when I could expect them to do so - I had to spend hours on the phone before I was told about the new date in March; which leads me to - what if this whole situation repeats in 2 weeks' time?
I'm going to ring retentions at lunchtime and make it clear I'm considering cancelling; while I doubt they'll be able to move the installation date up, I'd at least like some answers as to why yesterday's situation happened.
I do think VM need to be better at repairing their mistakes too, instead of booking a new installation as if I'd just ordered the service yesterday. That takes no responsibility for their mess-up.