[Kushan]

Yeah, so from my understanding when it comes to Oversubscription faults, Virgin effectively only budgets to "fix" so many of those at a time. Everything gets an estimated fix time of like 3+ months from now, but Virgin will have some priority list of the areas that are actually getting fixed. They'll just keep bumping the fix date until that area gets prioritised.

What determines that priority is still up for debate, but it's almost certainly nothing to do with the length of the fault and more to do with the impact of the fault. Basically, the more people that ring in and complain, the faster it'll get fixed.

As Hugh says, you should be getting credits back on your bill as you're not getting what you're paying for. There's not much else you can do other than raising complaints and moving to another provider.