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Morgrin · 24-01-2020, 11:08

I was hoping someone could help with a little advice.

I am a long term Virgin Media customer, from NTL time, but since 2018 I have been suffering with an 'Oversubscription' fault.

The service I pay for is 200mb broadband (along with TV, phone, mobile), but during peak hours (the times I actually use my broadband) my download speed drops to about 50-70mb.

A call to Virgin Media technical support back in January 2019, I was told "Well 60mb is still quite good" !?!##! Obviously I wasn't very happy with this attitute so after requested log of a complaint, led to an engineer visit. The engineer had never heard of an 'Oversubscription fault' and after a call to his office said the fault would be fixed with 5 days.
7 days went by without change, so another call to Virgin Media (quoting the fault reference given to me by the engineer) and was told that an update was required and was scheduled for June-July 2019!
Phoned again in August as still no change ... schedule had been pushed back to December 2019.

Still no resolution, still suffering slow speeds during peak hours. I have a very tech savvy family and we always have numerous devices plus 3 wireless cloud camera, so the drop in speed really effects us.

Where can/should I go from here? Any advice will be gratefully received.

I am in Colchester Essex, CO2 area.

24-01-2020, 11:08	#1
Morgrin cf.member Join Date: Jun 2007 Posts: 23	Long Term Oversubscription Fault I was hoping someone could help with a little advice. I am a long term Virgin Media customer, from NTL time, but since 2018 I have been suffering with an 'Oversubscription' fault. The service I pay for is 200mb broadband (along with TV, phone, mobile), but during peak hours (the times I actually use my broadband) my download speed drops to about 50-70mb. A call to Virgin Media technical support back in January 2019, I was told "Well 60mb is still quite good" !?!##! Obviously I wasn't very happy with this attitute so after requested log of a complaint, led to an engineer visit. The engineer had never heard of an 'Oversubscription fault' and after a call to his office said the fault would be fixed with 5 days. 7 days went by without change, so another call to Virgin Media (quoting the fault reference given to me by the engineer) and was told that an update was required and was scheduled for June-July 2019! Phoned again in August as still no change ... schedule had been pushed back to December 2019. Still no resolution, still suffering slow speeds during peak hours. I have a very tech savvy family and we always have numerous devices plus 3 wireless cloud camera, so the drop in speed really effects us. Where can/should I go from here? Any advice will be gratefully received. I am in Colchester Essex, CO2 area.