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Brunel · 17-12-2019, 19:34

Needless to say, no visit by engineer. I did Rx. S.M.S. that network problem has been fixed?

Still the same symptoms.

A further response by V.M.

"Thank you for reaching out to us in our community, I am sorry the techniciain [sic] was cancel [sic] without your knowledge.

I can confirm the technician was auto cancelled as there is an SNR issue in the area , this was reported our end on 17/12/2019 at 10:21, the fix date which is estimated is 24/12/2019 at 10:25.

I am sorry for any inconvenience caused, when the tech was originally booked we weren't aware of the SNR issue, this will be the cause of your issue.

17-12-2019, 19:34	#23
Brunel Chief Mechanical Engineer Join Date: Jul 2014 Location: WEST RIDING of YORKSHIRE. Services: V.M. M. 125 November 6 2018. Finally connected. Posts: 262	Re: Should I be concerned Needless to say, no visit by engineer. I did Rx. S.M.S. that network problem has been fixed? Still the same symptoms. A further response by V.M. "Thank you for reaching out to us in our community, I am sorry the techniciain [sic] was cancel [sic] without your knowledge. I can confirm the technician was auto cancelled as there is an SNR issue in the area , this was reported our end on 17/12/2019 at 10:21, the fix date which is estimated is 24/12/2019 at 10:25. I am sorry for any inconvenience caused, when the tech was originally booked we weren't aware of the SNR issue, this will be the cause of your issue. Last edited by Brunel; 17-12-2019 at 20:04. Reason: Added extra inf.