Civil servants are now ashamed to work for the DWP:
https://www.disabilitynewsservice.co...versal-credit/
Like I said earlier, many of the problems are being caused because experienced staff (some who have been with the department since the days of Supplementary Benefit) are leaving in droves, leaving inexperienced staff behind.
Many of my former colleagues are now simply holding on until they can retire or take redundancy. It's such a shame that the safety net of this country has been reduced to this.