Reminds me of my own equally frustrating experience. If you're really miffed I have a cunning way of getting your complaint noticed. Go on the Companies House website and use the Webcheck service (
http://wck2.companieshouse.gov.uk/df...essCompanyInfo) to find Dabs.com and buy the company return. This will be £4 well spent because it will list the home addresses of company directors to whom you can then write and vent your spleen. I reckon this is generally a good ruse for shaming companies who can't be @rsed to provide decent customer service. Heh! Heh!