Quote:
Originally Posted by denphone
l agree with much of what Hugh says as the DWP staff must adhere to the criteria rules set out for them , no ifs , no buts and no maybes.
One thing the DWP certainly should not of done is outsource the medical assessments process to private outsourcing companies IMO.
|
I'm certainly not criticising the staff who make the decisions themselves. They do so according to the training given (which is much shorter than it used to be) and have a limited amount of independence in their role with increasing targets - "expectations" or get threatened with performance management procedures. The Public and Commercial Services union website can be quite enlightening.