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Inactive Digital · 26-09-2019, 17:35

As Tom said earlier, there seem to be different levels of Retentions at the moment.

I dialled 150 > thinking of leaving, but didn't seem to be put through to the UK retentions team. After declining their offer, I was asked to call the 0345 customer services. I went through the exact same menu as when I'd called 150, but got through to UK retentions.

The number is 0345 454 1111 - try calling that and you might get through first time.

26-09-2019, 17:35	#180
Inactive Digital cf.addict Join Date: Aug 2016 Services: VM broadband and Stream. O2 Posts: 482	Re: VM News Another Price Increase As Tom said earlier, there seem to be different levels of Retentions at the moment. I dialled 150 > thinking of leaving, but didn't seem to be put through to the UK retentions team. After declining their offer, I was asked to call the 0345 customer services. I went through the exact same menu as when I'd called 150, but got through to UK retentions. The number is 0345 454 1111 - try calling that and you might get through first time.