Quote:
Originally Posted by General Maximus
no it doesn't and I have looked in the small print on that page and all other pages. The FUP policy and calculator clearly applies to contracts which have a stipulated data allowance to use and which can be exceeded.
If you click on the "what if I go over my data allowance" you get
That is never going to apply to the unlimited sim because there isn't an allowance top exceed. If you look at the T&C's at the bottom of the page there is no information regarding a fair usage policy or a monthly guideline for the unlimited sim. All it says is:
and for more info look at the legal stuff. If you have a look at the Acceptable Usage Policy for the mobile service there is no mention of any limits. I am not going to copy it all but basically it says that if they deem your use to be disproportionately excessive then they can suspend your service. I have read through the whole legal T&C's for the mobiles as well and there isn't anything in there either.
All their info on charges and the FUP calculator is geared around customers who have a contract with a data a specified data allowance.
No it can't. It probably should but it can't. Even if you click on the help button in the FUP link it takes you to the page which I copied and pasted from earlier and all the information, warnings and charges are guidance for customers who have a specified data allowance. Nowhere on any page on the VM site is there is any information with regards to allowances, limits, fair usage, charges or anything else for the unlimited sim. A Fair Usage Policy probably should exist for the unlimited sim and they'll probably end up making one to deal with rare occurrences like this when they get hit with a massive charge but at the moment one doesn't exist and they haven't got a leg to stand on. |
I'm not sure why people in life seem to want to make things difficult.
https://www.virginmedia.com/help/vir...-european-zone.
"You can now use your UK allowance of minutes, texts and data anywhere in the EU, just as you would at home –
subject to fair use limits."
https://www.virginmedia.com/content/...conditions.pdf E-11-1 for the oomph bundles.
"11. Roaming 1. Our mobile services may be made available to you in countries outside of the UK if we or the partner who provides us with our mobile network have roaming agreements in place. Please check your roaming settings via your account online and ensure that data is turned on via the mobile handset. If you are roaming in the EU, you also need to comply with our roam like home policy. The costs for outside of allowance for EU use and additional services that allow roaming outside of the EU are set out in our tariff table or are available from our team. Overseas network operators may bill us some time after you use the mobile services – sometimes up to three months later, accordingly there may be a delay in when such charges show up on your bill. Please be aware that when you use your phone outside of the EU charges will apply."
"Roam like home
the use of your inclusive minutes, texts and data allowance in your airtime plan while roaming in the EU. Fair Use Policy applies https://store.virginmedia.com/the-legal-stuff."