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Originally Posted by Mythica
Does it say fair use limits apply?
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no it doesn't and I have looked in the small print on that page and all other pages. The FUP policy and calculator clearly applies to contracts which have a stipulated data allowance to use and which can be exceeded.
If you click on the "what if I go over my data allowance" you get
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Text alerts
We’ll always give you a friendly text before you get too close to your limit when you’ve used 75% of your data, 95%, and then 100%.
£3 per day for each GB you use
But if you do go over, we’ll only charge you £3 per GB for each day you use mobile internet on your phone. Not bad, eh?
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That is never going to apply to the unlimited sim because there isn't an allowance top exceed. If you look at the T&C's at the bottom of the page there is no information regarding a fair usage policy or a monthly guideline for the unlimited sim. All it says is:
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If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data
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and for more info look at the legal stuff. If you have a look at the
Acceptable Usage Policy for the mobile service there is no mention of any limits. I am not going to copy it all but basically it says that if they deem your use to be disproportionately excessive then they can suspend your service. I have read through the whole legal T&C's for the mobiles as well and there isn't anything in there either.
All their info on charges and the FUP calculator is geared around customers who have a contract with a data a specified data allowance.
Quote:
Originally Posted by Mythica
Of course the FUP can apply.
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No it can't. It probably should but it can't. Even if you click on the help button in the FUP link it takes you to the page which I copied and pasted from earlier and all the information, warnings and charges are guidance for customers who have a specified data allowance. Nowhere on any page on the VM site is there is any information with regards to allowances, limits, fair usage, charges or anything else for the unlimited sim. A Fair Usage Policy probably should exist for the unlimited sim and they'll probably end up making one to deal with rare occurrences like this when they get hit with a massive charge but at the moment one doesn't exist and they haven't got a leg to stand on.