Quote:
Originally Posted by RichardCoulter
I received an email to say that my monthly bill would be increasing by £4 from September.
As I have just been given an extra discount of £5 off per month (removal of the TiVo fee), this would have almost wiped this out, so I gave them a call earlier.
I was told that the email that I received was generic and sent to everybody and that my bill would not be increasing!?
This doesn't sound correct to me because, AFAIK, the letters/emails are personalised to the services that a customer takes. She's put this on the notes in case it does increase.
Does anyone know if this is correct or not?
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If you go to virginmedia.com/yourbroadband, it says:
"What if you’re currently on an offer?
If you’re currently on a promotional offer with us, we will honour it. So that means your increase will happen when this offer comes to an end. You can see the details of your current offer on your latest bill.
We’re making changes to our pricing, but as you’re currently enjoying a fixed price each month, these changes won’t affect you right away."
On my contract, it says "promotional offer". I get £5 a month off. So how can they put my price up after stating on their webpage that the won't?