Cable Forum - View Single Post

RichardCoulter · 18-07-2019, 19:03

I received an email to say that my monthly bill would be increasing by £4 from September.

As I have just been given an extra discount of £5 off per month (removal of the TiVo fee), this would have almost wiped this out, so I gave them a call earlier.

I was told that the email that I received was generic and sent to everybody and that my bill would not be increasing!?

This doesn't sound correct to me because, AFAIK, the letters/emails are personalised to the services that a customer takes. She's put this on the notes in case it does increase.

Does anyone know if this is correct or not?

18-07-2019, 19:03	#95
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,778	Re: VM News Another Price Increase I received an email to say that my monthly bill would be increasing by £4 from September. As I have just been given an extra discount of £5 off per month (removal of the TiVo fee), this would have almost wiped this out, so I gave them a call earlier. I was told that the email that I received was generic and sent to everybody and that my bill would not be increasing!? This doesn't sound correct to me because, AFAIK, the letters/emails are personalised to the services that a customer takes. She's put this on the notes in case it does increase. Does anyone know if this is correct or not?