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jfman · 08-05-2019, 23:55

Fair enough. Best to keep it simple with outsourced call centres. Often misleading statements get made and/or misunderstandings.

I’ve had the best offers on the 2 day call back for a few years now. Too many chancers has companies filtering “threats to cancel”. It’s the same with Sky - during your 30 day cancellation period the my account section of the box/website offers better incentives to stay than the initial call.

08-05-2019, 23:55	#40
jfman Architect of Ideas Join Date: Dec 2004 Posts: 11,146	Re: Retention Dept gone? Fair enough. Best to keep it simple with outsourced call centres. Often misleading statements get made and/or misunderstandings. I’ve had the best offers on the 2 day call back for a few years now. Too many chancers has companies filtering “threats to cancel”. It’s the same with Sky - during your 30 day cancellation period the my account section of the box/website offers better incentives to stay than the initial call.