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jfman · 08-05-2019, 22:05

they could not give me loyalty discount on the same product.

After an hour on the phone to India I agreed to Full House TV phone and 100mb for £43.

These bits threw me. To the casual observer you look more like “I want to pay less” than I want to cancel. Did you find an alternate supplier/offer to say you were going to leave for?

08-05-2019, 22:05	#38
jfman Inactive Join Date: Dec 2004 Posts: 11,146	Re: Retention Dept gone? they could not give me loyalty discount on the same product. After an hour on the phone to India I agreed to Full House TV phone and 100mb for £43. These bits threw me. To the casual observer you look more like “I want to pay less” than I want to cancel. Did you find an alternate supplier/offer to say you were going to leave for?