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jfman · 08-05-2019, 21:42

I don't see the drama. Give notice period. Wait for call back.

It's not rocket science.

It's not an effective strategy to let people phone up and say:

"oh well, I've had the service for 15 years now and every 18 months or so I phone up pretending I want to cancel and you've always given me a discount so it's that time again, any chance?"

08-05-2019, 21:42	#36
jfman Architect of Ideas Join Date: Dec 2004 Posts: 11,146	Re: Retention Dept gone? I don't see the drama. Give notice period. Wait for call back. It's not rocket science. It's not an effective strategy to let people phone up and say: "oh well, I've had the service for 15 years now and every 18 months or so I phone up pretending I want to cancel and you've always given me a discount so it's that time again, any chance?"