Quote:
Originally Posted by apb27
I did mention that and he cited it was because he had tinkered around the cabinet. I had 4 upstream channels earlier but the modem resets made it revert back to 1. I'm expecting it to change later today and maybe after I've reset it myself but he's long gone now!
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That bold part is bollocks.
It should lock onto them straight away if it hasn't then trust us you still have a big issue and nothing has been fixed apart from lowering your upstream power level.
Your engineer is useless and really should have escalated this.