[BenMcr]

Here's the charging info:
https://www.virginmedia.com/shop/the...iceguides.html

Technician Appointments

If maintenance or the correction of a fault requires a technician visit to your address, and is the result of the intended treatment and use of our equipment, there will be no charge for this visit. Someone over the age of 18 must be present at the time of the visit that we have agreed with you in advance.

If the need for a technician visit is the result of one or more of the following you will normally be charged a fee for the technician visit and may be responsible for other associated costs:

- A request by you to change the home set up of your services (for example if you would like your equipment moved to a different location)

- Misuse, neglect of, accidental or wilful damage to our equipment;

- Failure to follow responsible instructions regarding our equipment;

- Tampering or disassembling the equipment without our consent or instruction; or

- Fault in, or any other problem (including set up and specification) associated with, your equipment or any system that is not provided by us as part of our services.

Equipment includes, amongst other things, any cable modem, set top box, cables and ducts.

Technician Appointments (where chargeable)

£99 charge per appointment plus other associated costs on a case by case basis (see above for when these costs may be applicable)