Quote:
Originally Posted by Mr Move It
Thanks for the replies peeps. I used the text relay service from the link and managed to cancel from there and got a disconnection date.
The service from VM has always been excellent so I'm only cancelling because of costs. It's not just VM, but rather trying to sort out my utility bills across the board, and insurance etc.
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I would expect them to contact you with a deal to try to make you stay. They used to try and do this at this time of cancellation, but they now seem to be letting people cancel and then contacting them during their notice period. AFAIK they normally ring you, which might be problematic for those with hearing difficulties.
They recently did this with a family member who had had enough of the continuous price rises, but it backfired because she had already made other arrangements with Now TV who were even cheaper than the VM price before the increase!
For £25 a month she gets broadband (less speed than VM, but plenty for her requirements), free 24/7 landline calls (was only weekends with VM) and free Sky entertainment for six months. All with no contract and they will pay for the installation of the landline:
https://www.nowtv.com/broadband