01-04-2019, 11:50
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#3
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Automatic compensation for broadband users goes live
Quote:
Originally Posted by SnoopZ
I wonder if they compensate if a customer only gets 1/2 their advertised speed, probably very unlikely but maybe it will make VM pull their finger out and speed up fixing it as it would prove expensive for them.
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There is a separate Speed Code that came in last month for that covers speed issues for broadband:
https://www.ofcom.org.uk/phones-tele...codes-practice
https://www.virginmedia.com/shop/broadband/speeds.html
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