[denphone]

Originally Posted by Horizon

This is silly...

Netflix has paying customers. The users who used Myspace and Google+, at least most of them, didn't pay for a service and that might explain why those services don't exist anymore.

Customers nowadays are quick to vote with their feet if they don't think they are getting value for money and no company can sit on their laurels and think that loyalty is permanent because it ain't as the business world is littered with corpses where companies took their customers for granted and then several years down the road found out that those customers were not there anymore and had gone off to someone else.