Cable Forum - View Single Post - Superhub Dilemma, broadband down and I'm not home to help.

Morgrin · 01-03-2019, 14:35

I recently had a issue where my broadband went down at 7:55am Saturday (IP security camera reported the drop out).

Service status said no issue, self check said my equipment was off (it was certainly on).

Phoned Virgin and got the weekend (India) team. They ran a test and could only send an engineer for Tuesday.

Whole weekend without Broadband (I rebooted 5 or 6 times to see if I could spark it into life without luck). Booked Tuesday morning off work ready for the engineer.

Monday evening at 6pm broadband booted up by itself. I can only assume someone had found an unreported fault and fixed it ... weird.

01-03-2019, 14:35	#6
Morgrin Inactive Join Date: Jun 2007 Posts: 23	Re: Dilemma, broadband down and I'm not home to help. I recently had a issue where my broadband went down at 7:55am Saturday (IP security camera reported the drop out). Service status said no issue, self check said my equipment was off (it was certainly on). Phoned Virgin and got the weekend (India) team. They ran a test and could only send an engineer for Tuesday. Whole weekend without Broadband (I rebooted 5 or 6 times to see if I could spark it into life without luck). Booked Tuesday morning off work ready for the engineer. Monday evening at 6pm broadband booted up by itself. I can only assume someone had found an unreported fault and fixed it ... weird.