Cable Forum - View Single Post - Superhub Dilemma, broadband down and I'm not home to help.

ileikcaek · 26-02-2019, 12:52

So I am currently away from home for quite some time on the other side of the world and I notice that the internet went down at home on the 21st, my mum texted saying that it's down etc.

I tried to run through it with her to get it resolved. Unfortunately she is not good with technology and nor are others in the family so they wont help either, also getting her to phone VM about an issue isn't really possible, I've always been the one to deal with those things on her behalf. I had her reboot everything.

The bottom light on the Hub 3 is flashing green constantly which says there is no connection to the VM network I think?

The service status page on the account says that Broadband is fine and the tester comes back saying things are fine except for saying they are finishing tests and to check in 10 minutes.

I went on the live webchat with VM and unfortunately they have said the connection is working after running their "checks" which is just ridiculous to me.

Mum says she's past caring etc but I do not want to leave her without internet until I return home in 6+ months, it is our usual way of communicating just now (via facetime on her iPad).

Any ideas?

Thank you.

26-02-2019, 12:52	#1
ileikcaek Inactive Join Date: Jan 2010 Posts: 346	Dilemma, broadband down and I'm not home to help. So I am currently away from home for quite some time on the other side of the world and I notice that the internet went down at home on the 21st, my mum texted saying that it's down etc. I tried to run through it with her to get it resolved. Unfortunately she is not good with technology and nor are others in the family so they wont help either, also getting her to phone VM about an issue isn't really possible, I've always been the one to deal with those things on her behalf. I had her reboot everything. The bottom light on the Hub 3 is flashing green constantly which says there is no connection to the VM network I think? The service status page on the account says that Broadband is fine and the tester comes back saying things are fine except for saying they are finishing tests and to check in 10 minutes. I went on the live webchat with VM and unfortunately they have said the connection is working after running their "checks" which is just ridiculous to me. Mum says she's past caring etc but I do not want to leave her without internet until I return home in 6+ months, it is our usual way of communicating just now (via facetime on her iPad). Any ideas? Thank you.