Cable Forum - View Single Post - VOIP arrangements for vulnerable customers.

BenMcr · 04-02-2019, 14:20

Currently there is a battery back up unit that sits in between the Hub and the landline handset for those customers that need it. The need for this is identified during any conversation for a customer in an area where their phone will be provided via the Hub - including during the online ordering process.

If the power goes down to the Hub for any reason this will allow calls to the emergency services via the mobile phone network from the landline handset.

04-02-2019, 14:20	#7
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: VOIP arrangements for vulnerable customers. Currently there is a battery back up unit that sits in between the Hub and the landline handset for those customers that need it. The need for this is identified during any conversation for a customer in an area where their phone will be provided via the Hub - including during the online ordering process. If the power goes down to the Hub for any reason this will allow calls to the emergency services via the mobile phone network from the landline handset.