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**Hugh** · 19-12-2018, 16:10

Whilst it is unfortunate for the poster to have experienced poor Customer Service, I don't believe it is a common as you seem to be intimating, Richard.

When I rang up to discuss my monthly bill (when VM were offering new customers a reduced deal last month), I had a very pleasant discussion with the Customer Service Rep, we agreed a new price (saving me £12 per month on my existing package), and I then received a follow-up email confirming what had been agreed (and this month's bill reflects the agreed changes).

Again, it's wrong that the poster didn't get what was agreed, but I think you paint too dark a picture - ymmv.

19-12-2018, 16:10	#9
Hugh laeva recumbens anguis Cable Forum Team Join Date: Jun 2006 Age: 68 Services: Premiere Collection Posts: 43,611	Re: Wanting to complain who do I speak to? Whilst it is unfortunate for the poster to have experienced poor Customer Service, I don't believe it is a common as you seem to be intimating, Richard. When I rang up to discuss my monthly bill (when VM were offering new customers a reduced deal last month), I had a very pleasant discussion with the Customer Service Rep, we agreed a new price (saving me £12 per month on my existing package), and I then received a follow-up email confirming what had been agreed (and this month's bill reflects the agreed changes). Again, it's wrong that the poster didn't get what was agreed, but I think you paint too dark a picture - ymmv. __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.